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Applebee’s Hires Robot Waiters

How does automating your customer service sound? How about having servers whose main role is to deliver food/drink and not engage with you? How about a nice combination of both?…..

4 mins read

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A Response to 16 Rules for Tipping at Restaurants

Anytime rules for tipping or gratuity comes up, it fires up a bit of emotion. Whether in conversation, a blog (5 reasons you should not expect a tip) or in…..

6 mins read

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3 Customer Service Suggestions for Seattle Dining

The food was great but something was lacking in the Seattle dining experience. Sometimes you just got to get away. Whether to refresh your brain, change the scenery or escape…..

3 mins read

#YYJChat: A Customer Service Conversation

Last night, I was invited to be the guest on a local Twitter chat called: #YYJChat. I know the founders (Susan Jones and Mat Wright) of this weekly engagement but,…..

6 mins read

CIBC: Banking on Better Service Engagement

When getting a student line of credit, you can find yourself jumping through a few hoops. Of course, they’re very necessary hoops to better understand your financial picture and what…..

4 mins read

The 3 Laws of Las Vegas Customer Service

Vegas, Baby! Vegas. It has been 12 long years since I visited “Sin City” and it was about time I gave it another whirl. I’m older. I’m wiser. (hopefully) And…..

4 mins read

GoodLife Fitness: Quitting the Gym

There comes a time in every man or woman’s life where they need to make a change. They need to take that step to end a relationship so they can…..

2 mins read

Applebee’s Hires Robot Waiters

How does automating your customer service sound? How about having servers whose main role is to deliver food/drink and not engage with you? How about a nice combination of both?…..

Service Suggestions

Paying More for Better Customer Service, Are You Sure?

“I would pay for better customer service.” Have you heard or ever said that declaration? It comes up time to time in service-related conversations. Hell, Oracle Media Relations released

The Thing Nobody Mentions that is Vital for Good Customer Service

Usually when you read articles about customer service, it’s about how to interact with customers, how to over-deliver and exceed expectations, and how to create a culture of service

Customer Service is Won and Lost by People, not Protocol

I’ve never been to Mexico. As far as tropical destinations go, it’s one of the closer, more inexpensive choices (sorry Hawaii) for me so it was about time I

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