Amy’s Baking Company – Do Not Try This At Home

Posted on May 15, 2013 Written by Leave a Comment

bakery 225x300 Amy’s Baking Company Do Not Try This At HomeI’ve always liked the saying, “customer service is how a business shows how much it cares about its customers.” Not sure who said it (I Googled) but let me know if you know.

But what about a company that just spews venom at any criticism or negative comments about its business? Last night, Amy’s Baking Company in Arizona decided to take to their Facebook page after public feedback from their less than positive display on an episode of Gordon Ramsay’s Kitchen Nightmares.

If you haven’t heard about this, check out Buzzfeed to get caught up.

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Can Self-Service Be Good for the Customer Experience?

Posted on May 1, 2013 Written by Leave a Comment

Green IBM self checkout machine 300x225 Can Self Service Be Good for the Customer Experience?The move for business to adopt more self-serve methods has been happening for a while. Gas stations, ATMs, check out counters… But I’m wondering if this is good customer service? If you define that service as getting what I want and having control over how fast I get it, then sure it’s providing you something. But does it add to your customer experience? Do you leave the store feeling like you were treated well and valued? It sounds more like a deliver system or assembly line than enhancing service?

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Customer Experience: Shaw Cable Strike 2

Posted on April 24, 2013 Written by 1 Comment
yawn

How can a bad customer experience with Shaw Cable go from good to "WTH?" Answer: pretty quickly. Recently, I had a bad service experience with Shaw Cable where a bill I received was three times the amount I thought it was going to be. There was bad … [Continue reading]

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Waking Up to Great Customer Service from Island Sleep

Posted on April 17, 2013 Written by Leave a Comment
Island Sleep Customer Experience

I always love when someone HAS to tell me a great customer service story. You know why? It never happens. OK, maybe once or twice but the "norm" is to be dissatisfied. That's why when Sean Smith said he had a tale to tell, I had to give him a forum … [Continue reading]

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Shaw Cable Customer Service Communication: What Should Be Shared?

Posted on April 11, 2013 Written by 5 Comments
Shaw Cable Victoria BC

Shaw Cable has come in and out of my life over the years. One of the perks of not being locked into a contract is that I can come and go as I wish. And I do. Sometimes it’s for economic reasons. Sometimes it’s for amount of usage. Sometimes I … [Continue reading]

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The Future of Customer Service: Future Shop?

Posted on April 3, 2013 Written by Leave a Comment
Future of Customer Service

Is the future of our engagement between customer and business evolving right under our noses? What does this future look like? I don’t see flying cars. I don’t see teleporters. I don’t see ray guns. I also don’t see any customer service staff … [Continue reading]

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