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TwitterOn occasion, I’m asked if a friend/colleague/acquaintance/”state your name” can guest post a recent customer service experience. I wish there were more offers of good experiences than bad but those are the ones that seem to leave the biggest impression. This week’s Upsell is from Ian from Melbourne, Australia. Yes, we haven’t cornered the market [...]
Archive for June, 2010
How Not to Get Service Down Under
June 30th, 2010 
Russel 
Posted in Guest Reviews 
Tags: Australia, bad customer service, Chewing gum, customer service, McDonalds, Melbourne, Restaurant, servers, Types of restaurants, Va Tutto, waiters 
No Comments »“Lathered Up” QUALITY CHECK from Rocky Mountain Soap Company
June 24th, 2010 Russel I asked Rocky Mountain Soap Company, a retail store in the Mayfair Mall in Victoria B.C., about their idea of customer service and how to turn bad to good. 1) In one or two sentences, define good customer service according to Rocky Mountain Soap? Great customer service is all about adding value to the customer’s day [...]
Posted in Quality Check - Q&As for Business Tags: Business, customer service, Health, Mayfair Mall, Retailing, Rocky Mountain Soap Company, Sales, sell, Shopping, Soap, solve No Comments »Vista 18: Up, Up and Where is my Server?
June 10th, 2010 Russel My girlfriend has been doing some work for me for my movie Twitter account and blog and since I’m not a complete jerk, I thought the least I could do was take her out to dinner. Her idea: Vista 18. I’d never been and I’m a sucker for eating while getting height vertigo. Maybe it’s just [...]
Posted in My Reviews Tags: Boston Pizza, Business, customer service, Food, Jack Daniels, Restaurant, Twitter, Vista 18, Waiting staff 3 Comments »Best Buy (THE FOLLOW UP) – SHHH, I’m Still Not Listening to You
June 3rd, 2010 Russel A while back, I did a customer service review of a Best Buy experience. You can read the whole sordid tale but the bottom line is, there was a serious lack of listening. I don’t know if it was an ear wax problem, a loss in translation, or just a complete misunderstanding…but it didn’t go [...]
Posted in Follow Ups Tags: Best Buy, Business, Canada, customer service, Gift card, Lacouvee, listening, Restaurant, Samuel's by the Park, Shopping, Twitter, U.S. 8 Comments »