On occasion, I’m asked if a friend/colleague/acquaintance/”state your name” can guest post a recent customer service experience. I wish there were more offers of good experiences than bad but those are the ones that seem to leave the biggest impression. This week’s Upsell is from Ian from Melbourne, Australia. Yes, we haven’t cornered the market [...]
Archive for June, 2010
“Lathered Up” QUALITY CHECK from Rocky Mountain Soap Company
June 24th, 2010
Russel I asked Rocky Mountain Soap Company, a retail store in the Mayfair Mall in Victoria B.C., about their idea of customer service and how to turn bad to good. 1) In one or two sentences, define good customer service according to Rocky Mountain Soap? Great customer service is all about adding value to the customer’s day [...]
Vista 18: Up, Up and Where is my Server?
June 10th, 2010
Russel My girlfriend has been doing some work for me for my movie Twitter account and blog and since I’m not a complete jerk, I thought the least I could do was take her out to dinner. Her idea: Vista 18. I’d never been and I’m a sucker for eating while getting height vertigo. Maybe it’s just [...]
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