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TwitterI haven’t been to many spas. It’s not that I think they’re some kind of attack on my manhood, it’s just they aren’t something I think about. The only time I’ve done some “spa-ing” was during an all-inclusive stay at a resort in the Dominican Republic where a 4’11 woman beat the crap out of [...]
Archive for February, 2012
How Do You Define Customer Service?
February 25th, 2012 
Russel Recently I did a blog post about definitions, and whether it’s Wikipedia, Dictionary.com, or one of those stuffy academia types, it’s important to go back to the source. “The provision of service to customers before, during and after a purchase.” – Wikipedia “Assistance and other resources that a company provides to the people who buy [...]
Posted in My Tips 
Tags: customer service definitions, Facebook, listening, social media feedback, Twitter 
No Comments »5 Reasons Why You Should Not Expect a Tip
February 2nd, 2012 Russel This past Fall, my girlfriend and I took to the road for a trip to Disneyland. She’d never been (insert gasp) and I hadn’t been as an adult. Let the frivolity commence. One of our stops really made me stop and think about how tips have now become expected. While at Storytellers Café, a part [...]
Posted in My Tips Tags: added value, customer service, engagement, gratuity, no tip, tips, Top 5 32 Comments »