The Upsell is a look at customer relations and engagement, online and off – the good, the bad, the barely noticeable.
We all encounter some form of customer service (for better or worse) every day. Whether it’s at a restaurant, a golf course, drug store or book store, you have some interaction that doesn’t just include an exchange of goods. Even though sometimes it feels like that’s all it is…
The problem is, even with an economy struggling as it is and jobs harder to find, the customer service doesn’t seem to have really improved overall. Was it better 10 years ago or am I just looking into a rose-coloured rear-view mirror?
“to try to persuade a customer to buy a more expensive item or to buy a related additional product at a discount.” – dictionary.com
What better way to entice your customers to spend more and build a relationship for long term patronage, than with great customer service.
It’s the ultimate upsell. It’s added value. It makes what ever experience or product you purchase, better.
This blog is focused on my experiences and thoughts on customer service, showcasing the good, as well as the bad. My goal is not to talk badly of the products that involve negative events, as it’s only my experience and perception.
So who am I and why do I have any weight to my claims?
- Degree in Communications.
- 17.5 years of varied customer service experience, including serving, call centres, and social media.
- I’ve lived in various communities around B.C. and Canada and I’ve traveled outside my hemisphere so my cultural experiences aren’t just local.
In my reviews, I’ll also be adding ways that the experience could have been better as well as pet peeves I’m reminded of.
Customer service is something we all have an opinion on. Feel free to indulge in the comments. And please, stick to the experience, not the organizations.
If you have any suggestions or comments, email me at firstname.lastname@example.org