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TwitterYou know that old joke, “how many (insert relevant person here) does it take to screw in a light bulb?” I often ask myself that question when I’m in a business…though I don’t tend to laugh at the punch line so much. Here’s my joke: “How many staff members does it take to figure something [...]
Archive for the ‘My Pet Peeves’ Category
When Lying to Your Waiter Is OK…Unless They Believe You
September 21st, 2010 
Russel It’s been a bit of a stretch since my last pet peeve rant so I figured I was due. Not that I don’t have lots, I’ve just been happy to share a few kudos, guest blogs and business Q&As. Well that can’t stop some good old-fashioned complaining. Dear Server, Hi, I’m the guest of yours [...]
Posted in My Pet Peeves 
Tags: bill, blog, Business, Business and Economy, Financial Services, Merchant Services, pet peeve, Retail Trade, tiping, waiting 
4 Comments »Your Lips Say NO But Your Sign Says YES
August 17th, 2010 Russel If I want into your store/restaurant, and the sign says you close at 10pm…you should close at 10pm. Not 9:55. Not 9:30. TEN! I understand if you’re perhaps a little slow in that last hour or you have amazing plans that night you want to get to but you’ve made a commitment to a time. [...]
Posted in My Pet Peeves Tags: availability, branding, Business, Complaint, Food, hours, liar, pet peeve, Restaurant, Time Recording and Management, Waiting staff, Windows 3 Comments »Pet Peeves Round 3: Talk to Me with Courtesy, Not Like an Ex
May 13th, 2010 Russel Ding. Ding. Ding. Round three. Every few months or so, I like to do a “pet peeve recap” of some things that are really bothering me with customer service. I didn’t want to do one so soon but after a recent trip to Seattle, I felt I must. Honestly, it actually surprised me a bit. [...]
Pet Peeves Round 2 aka STOP IT ALREADY
December 9th, 2009 Russel I can’t believe I’ve been doing this blog for about four months already. In that time, I’ve reviewed ferries, restaurants, optometry clinics and pharmacies. In that time, I’ve received feedback from my readers and one response from a company. I have to give kudos to London Drugs for not only acknowledging my comments but also [...]
Posted in My Pet Peeves Tags: 15 per cent, customer, gratuity, My Pet Peeves, phone calls, quotes 2 Comments »Service Isn't About Money – Guest Blog
October 7th, 2009 Russel In response to last week’s Pet Peeve blog, I received some great responses. I want to share one this week from my co-worker Stacie. In difficult, tough economic times such as these, customer service representatives should be at the top of their games. There are certain things that we have to do in life these [...]
Posted in My Pet Peeves Tags: customer service, future shop, guest blog, pet peeve, royal bank, TD, the upsell 3 Comments »Pet Peeves aka Those Things Those Places Should Stop Doing
September 30th, 2009 Russel In the past few blogs, I’ve reviewed a pub and an optometry clinic (check below) and it really had me thinking about things I hate when it comes to customer service. For every great experience, there’s eleven that weren’t. This week, I’d like to share two pet peeves of mine and I invite you to [...]