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TwitterI live in the small city of Victoria, B.C., and one of the great things of living here is the restaurant culture. When I ever ask someone, “what’s a great place to eat?” rarely, if ever, does anyone suggest a chain. We do have your Kegs, Moxy’s and Milestones but they aren’t top of mind. [...]
Archive for the ‘My Reviews’ Category
Sears: Did Their Customer Service Deliver?
October 2nd, 2011 
Russel I recently had a mixed experience with Sears. (Here’s the blog) What started out amazing in their store failed miserably once it was left in the hands of their delivery customer service. As I’ve come to learn from writing this blog, the best way to share constructive criticism is through a blog. So far, I’ve [...]
Posted in My Reviews 
Tags: Best Buy, customer service, London Drugs, Sears, Social media, Twitter, Victoria 
No Comments »The Apple Store: A Customer Service Tornado
September 27th, 2011 Russel I only had my iPad2 for a few months when the camera failed. Software problem? Hardware issue? I have no idea, I’m not a tech geek. But when it came time to get it looked at, neither Future Shop (sorry, not under our warranty) or Simply Computing (sorry, here’s a number for you) could help [...]
Posted in My Reviews Tags: Apple, Apple Store, customer service, future shop, IPad, IPhone, Macintosh, Richmond Centre 1 Comment »Customer Service Jekyll & Hyde: The Sears Conundrum
September 14th, 2011 Russel It’s been a while since I’ve done a review. Not that there weren’t experiences I didn’t think were worth sharing…I just wasn’t inspired. Considered me inspired. I’ve had a guest post on The Upsell before but never have I reviewed Sears myself. I recently bought a condo and, since the first thing you do when [...]
Posted in My Reviews Tags: Business, customer service, Sears, Sears Delivery, Social media, Twitter, upsell 7 Comments »LifeLabs on Customer Service Life Support
May 31st, 2011 Russel We all get to a point in our lives where health moves up the list of priorities. I remember getting what I thought was a full physical when I was in my early 30s, only to be told by the doctor that certain uncomfortable procedures weren’t done until I was 40 (like how non-specific I’m [...]
Posted in My Reviews Tags: BioBC, Biomedical, check up, Doctor's office, Health, lifelabs, Medical Laboratory Services No Comments »Tales of Customer Service: Highs and Lows of a Week
May 18th, 2011 Russel We encounter customer service every day in many different ways. From the gas station to the coffee shop, from the cable company call centre to the car dealership, the time we spend with businesses is usually more than we spend with our families. I decided to take a look at one week. One week of [...]
GEEK Squad: Customer Service is Using Your Ears First, Mouth Second
April 11th, 2011 Russel My parents have finally come to the realization they aren’t tech-savy. Not to say they aren’t very intelligent people, it’s just that technology has moved so quickly that you have to be paying attention daily, if not hourly, to be ahead of the curve. Even in the face of this, they decided to purchase a [...]
Posted in My Reviews Tags: Best Buy, customer service, Geek Squad, installation, phone service, technology No Comments »A Tale of Two Student Loan Services: Solve My Problem, Don’t Tell Me My Problem.
March 14th, 2011 Russel Well, it’s tax time again. Fun? Absolutely…but of course only if you’re getting money back. Which, thankfully, I am. Unfortunately there’s a roadblock as I haven’t yet gotten everything I need to do them. Let the phone calls begin – BC Student Loan Service Bureau (BCSL) and the National Student Loans Service Centre (NSL). [...]
PIG: Don’t Punish the Newbie
December 13th, 2010 Russel I’ve always liked PIG BBQ Joint. I may not have gone to it often but I always enjoyed the “carnivore-to-go” feel at their little location in Victoria, B.C. So, when I heard they were moving to a new location, expanding their menu and adding booze to options…well, I was a lot of excited. I have [...]
Posted in My Reviews Tags: attitude, bbq, BC, Booty Call, customer service, Food, personality, pig, pulled pork, service, Victoria 1 Comment »If You Don’t Want to Be There, We Don’t Want You There Either
November 18th, 2010 Russel Within a four block stretch in my neighbourhood, there are 4 coffee shops catering to the residents. Two chains (Starbucks/Serious Coffee) and two regional (Café Fantastico/Moka House). So you need to stand out. You need to have your loyalists. I’m not one of those. I tend to float from location to location based on mood [...]
Posted in My Reviews Tags: B.C., Beverage, Business, Cafe Fantastico, Coffee, Cook Street Village, Food, Moka House, Serious Coffee, Starbucks, Victoria 5 Comments »