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TwitterIt’s been far too long since I put a business to the The Upsell Q&A. Matt Diederichs, manager of the guest services team at Highland Pacific Golf Course said he was up for a few queries. Who am I to disappoint him? Here’s the latest Quality Check: 1) What is your definition of bad customer [...]
Archive for the ‘Quality Check – Q&As for Business’ Category
QUALITY CHECK: Lending Money but Giving Service from a Mortgage Advisor
October 16th, 2010 
Russel I do tend to lean towards eateries when discussing customer service but let’s be clear, great service is essential in every industry, whether for our customers, clients or employees. Sean Dhillon is a Mortgage Advisor with CIBC and the target of the latest edition of the Quality Check. 1) In one or two sentences, define [...]
QUALITY CHECK: Icing Sugar, Fruit and Service from WannaWafel
September 18th, 2010 Russel The new, bright and shiny QUALITY CHECK – Q&A FOR BUSINESS is courtesy of Renaat with WannaWafel, an authentic Belgian waffel house in Victoria B.C. Now I’m hungry. 1) What is your definition of bad customer service? Being approached, after having paid and served, without a word or expression makes me want to turn around and [...]
QUALITY CHECK: “Hitting the Floor” with European Flooring
July 27th, 2010 Russel The new QUALITY CHECK – Q&A FOR BUSINESS comes from Zech, manager of @EuropeanFloors, the supplier and installer of premium hardwood flooring in Victoria B.C. Check out their thoughts on good customer service: 1) In one or two sentences, define good customer service according to European Flooring? Good customer service is taking care of the client’s [...]
“Lathered Up” QUALITY CHECK from Rocky Mountain Soap Company
June 24th, 2010 Russel I asked Rocky Mountain Soap Company, a retail store in the Mayfair Mall in Victoria B.C., about their idea of customer service and how to turn bad to good. 1) In one or two sentences, define good customer service according to Rocky Mountain Soap? Great customer service is all about adding value to the customer’s day [...]
Posted in Quality Check - Q&As for Business 
Tags: Business, customer service, Health, Mayfair Mall, Retailing, Rocky Mountain Soap Company, Sales, sell, Shopping, Soap, solve 
No Comments »QUALITY CHECK: from Tall Tales Books
May 26th, 2010 Russel My blog has always been about the world of customer service through the consumer’s eyes (usually mine). Whether they have been reviews or pet peeves or “The Tip” of the week, it’s really been from one side of the fence. Well I’m peeking over that fence and putting a few of my questions to businesses [...]