RSS Feed
TwitterIt’s time again to hear from an Upsell reader on their customer service experience. Thankfully, the guest blog is an UPSOLD!, all about the kudos. This one comes from Lisa Tees (@listee on Twitter. Really have to get a photo on your profile, Lisa). My husband is a landscaper – in Victoria that’s a 12 [...]
Archive for the ‘The UpSOLD! – Customer Service Kudos’ Category
Customer service, Just for the Sake of Customer Service – Guest Post from Lisa Tees
December 15th, 2010 
Russel Weber Grills: Don’t Know You But I Might Love You
November 1st, 2010 Russel I’ve never heard of Weber Grills. I’ve never used any one of their products to my knowledge. But I’d buy one. This will the second time I bring up my dad in as many weeks but since that last blog wasn’t on the greatest customer service experience…I thought it would be nice to get out [...]
The UpSOLD!: TELUS, Like Rock N Roll Dreams, Comes Through
September 10th, 2010 Russel Brennan from the Largley The Truth blog had a recent customer service experience with TELUS that he wanted to share. We hear so much of the bad, here’s a little of the good: TELUS, and TELUS Mobility in particular, takes a lot of stick from its customer base; some of it is deserved (“Your call-center [...]
The UpSOLD!: Mr. Lube, Change the Oil, Not the Service
September 3rd, 2010 Russel It’s been a while since I’ve had some customer service kudos I could share. Either it’s a sign people are afraid to guest blog (I’m not convinced) or many haven’t been truly “wowed” by any of their recent experiences. Thankfully, Cheryl DeWolfe (Twitter’s @victriviaqueen & @frugalvictoria) didn’t let a recent encounter go without highlighting the [...]
The UpSOLD!: 2 Burley Men Moving, Hauling and Impressing
August 14th, 2010 Russel The latest UpSOLD! customer service kudos comes from @aliatulloch Having moved numerous times over the last few years (one of the joys of being a student), to say that I wasn’t looking forward to my most recent move would have been an understatement. Ordinarily, I’d rope kindhearted friends and family into helping with transportation, but [...]
The UpSOLD!: Tipton’s Outboards Motors on with Great Example
July 29th, 2010 Russel This latest entry of The UpSOLD! is courtesy of @shamusbaier and his customer service experience with Tipton’s Outboards in Lake Cowichan. A lesson on accessibility, engagement and knowledge. I needed a new steering cable for my boat which I keep at a friend’s place up-island. I called the marine dealer in Duncan to see if [...]
Posted in The UpSOLD! - Customer Service Kudos 
Tags: Business, Consumer Goods and Services, Lake Cowichan, Lake Cowichan British Columbia, Nanaimo, Repairs and Service, Royal Canadian Mounted Police, Shooting sports, small business, Tipton, Tipton's Outboards, United States, Vancouver Island, Watercraft 
1 Comment »The UpSOLD!: Pagliacci’s, Italian for “Above and Beyond”
July 2nd, 2010 Russel This latest entry of The UpSOLD! is courtesy of @emd. His experience at Pagliacci’s in Victoria, B.C., is a great example of how to be memorable and empower your staff. After waiting through a line up out the door, my wife Christine and her sister Andrea were seated. Andrea didn’t see anything she liked so they [...]