It’s time again to hear from an Upsell reader on their customer service experience. Thankfully, the guest blog is an UPSOLD!, all about the kudos. This one comes from Lisa Tees (@listee on Twitter. Really have to get a photo on your profile, Lisa). My husband is a landscaper – in Victoria that’s a 12 [...]
Archive for the ‘The UpSOLD! – Customer Service Kudos’ Category
Customer service, Just for the Sake of Customer Service – Guest Post from Lisa Tees
December 15th, 2010
Russel The UpSOLD!: Mr. Lube, Change the Oil, Not the Service
September 3rd, 2010
Russel It’s been a while since I’ve had some customer service kudos I could share. Either it’s a sign people are afraid to guest blog (I’m not convinced) or many haven’t been truly “wowed” by any of their recent experiences. Thankfully, Cheryl DeWolfe (Twitter’s @victriviaqueen & @frugalvictoria) didn’t let a recent encounter go without highlighting the [...]
The UpSOLD!: 2 Burley Men Moving, Hauling and Impressing
August 14th, 2010
Russel The latest UpSOLD! customer service kudos comes from @aliatulloch Having moved numerous times over the last few years (one of the joys of being a student), to say that I wasn’t looking forward to my most recent move would have been an understatement. Ordinarily, I’d rope kindhearted friends and family into helping with transportation, but [...]
The UpSOLD!: Tipton’s Outboards Motors on with Great Example
July 29th, 2010
Russel This latest entry of The UpSOLD! is courtesy of @shamusbaier and his customer service experience with Tipton’s Outboards in Lake Cowichan. A lesson on accessibility, engagement and knowledge. I needed a new steering cable for my boat which I keep at a friend’s place up-island. I called the marine dealer in Duncan to see if [...]
The UpSOLD!: Pagliacci’s, Italian for “Above and Beyond”
July 2nd, 2010
Russel This latest entry of The UpSOLD! is courtesy of @emd. His experience at Pagliacci’s in Victoria, B.C., is a great example of how to be memorable and empower your staff. After waiting through a line up out the door, my wife Christine and her sister Andrea were seated. Andrea didn’t see anything she liked so they [...]
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