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TwitterIt’s week 3 and episode 3 for Getting Engaged. I have to say I’ve had to tell at least a few of my friends that it has nothing to do with matrimony. You make like it but you didn’t put a ring on it. (I am so old) No wedding, sorry. We’re focusing on engagement, [...]
Posts Tagged ‘Arts’
Getting Engaged Episode 3: The Importance of Being Human
August 29th, 2010 
Russel 
Posted in Follow Ups 
Tags: Arts, b2b, b2c, Comedy, drama, Fan Pages, Friends, h2h, Human, Programs, Sitcoms, Television 
No Comments »Getting Engaged Episode 2: Are You “Using” Social Media?
August 23rd, 2010 Russel We’re at it again: fighting off technological issues, the need to talk with hands and speaking up. Episode 2 of Getting Engaged asks the question: Are you “using” social media? We look at an example of a Victoria restaurant that doesn’t quite understand that to get the best use from social media, you have to [...]
Posted in Follow Ups Tags: Arts, Business, Media, Social media, Social network, Social Sciences, United States, Watchdogs No Comments »Lights! Camera! WTF! – Guest Post from Jason Whyte
August 20th, 2010 Russel Jason Whyte, local film critic, asked me if he could submit a guest blog on his experience at the Roxy Classic Theatre in Victoria, B.C. After hearing his story, I had to give him the space. Enjoy the read. I ventured down to the Roxy Classic Theatre on Sunday night to see a double bill of RAMONA [...]
Posted in Guest Reviews Tags: Arts, audience, British Columbia, Facebook, Film, independant, Movie theater, Movies, projector, Roxy Theatre, Theaters, Theatre, Twitter, Victoria 7 Comments »No. #1 of the Top Five Things Businesses Should Do to Piss Off Their Customers
July 25th, 2010 Russel DON’T LISTEN It’s so simple yet it’s not. Listen to your customer – every word, every inflection, and every bit of emotion. Listening is about understanding your customers’ concerns, noting their perceptions and being aware of their tone. Are they just being polite when really they’re frustrated? Are they shy or introverted where an “in [...]
Posted in My Tips Tags: Arts, BMO, Business, Business Services, customer, Customer Management, Customer Support, Home, Lead, Listen No Comments »