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TwitterI met my friend Todd at one of the local pubs, Irish Times, just a few nights ago. I hadn’t been inside in months, not for any negative reason, there is just a lot of different places to eat in town. The night went really well. Our server (Alicia? Alisha? Something with an “A”) did [...]
Posts Tagged ‘Customer experience’
Duck, Duck, Goose isn’t Good Customer Service
November 16th, 2010 
Russel 
Posted in My Reviews, My Tips 
Tags: Business, Business Services, consistency, customer, Customer experience, Customer Management, customer service, Irish Times, pub, service 
No Comments »“Don’t Fake Sincerity,” He Asked Sincerely
August 31st, 2010 Russel There’s the old line, “if you can’t be sincere, fake it.” Pretty please don’t. Customers can tell. I recently went to a Shoppers Drug Mart to buy some stationary. Once at the till, the cashier did all the usual things wrong: no eye contact, no smile, lack of interest. I was going to chalk it [...]