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TwitterThis past Fall, my girlfriend and I took to the road for a trip to Disneyland. She’d never been (insert gasp) and I hadn’t been as an adult. Let the frivolity commence. One of our stops really made me stop and think about how tips have now become expected. While at Storytellers Café, a part [...]
Posts Tagged ‘customer service’
5 Reasons Why You Should Not Expect a Tip
February 2nd, 2012 
Russel 
Posted in My Tips 
Tags: added value, customer service, engagement, gratuity, no tip, tips, Top 5 
28 Comments »Customer Service is Pure Public Relations
January 5th, 2012 Russel Recently, the Public Relations Society of America (PRSA) asked for submissions on the definition of public relations. After a very spirited debate across Twitter, podcasts, Facebook and various other mediums, they received an unbelievable amount of submissions. With the fast-changing world of engaging technology and sociability, many in the field seem to feel a need [...]
You Can Write Blogs that Big Business Will Notice
December 31st, 2011 Russel It’s the end of 2011 and by now you’ve probably been inundated with about a billion Top 10 lists, “best of” lists, “my favourite” lists, “your favourite” lists, “most viewed” lists, and lists about lists. TV, social media, newspapers…it’s hard to escape the “year in review” wave, so if you can’t beat them, join them. [...]
Posted in My Tips Tags: Best Buy, blogging, Complaint, customer service, London Drugs, power of social media, Sears, United Airlines 2 Comments »Customer Service Through Telepathy – A Guest Post
November 11th, 2011 Russel Customer service is an easy topic of conversation. Everyone has an opinion…of course it seems there’s more to complain about than praise. Many I’ve spoken with have stories to tell and, finally, one of them I’ve heard from for a while decided to step up and share hers. Below, a guest post from Ranjit Sundur. [...]
Sears: Did Their Customer Service Deliver?
October 2nd, 2011 Russel I recently had a mixed experience with Sears. (Here’s the blog) What started out amazing in their store failed miserably once it was left in the hands of their delivery customer service. As I’ve come to learn from writing this blog, the best way to share constructive criticism is through a blog. So far, I’ve [...]
Posted in My Reviews Tags: Best Buy, customer service, London Drugs, Sears, Social media, Twitter, Victoria No Comments »The Apple Store: A Customer Service Tornado
September 27th, 2011 Russel I only had my iPad2 for a few months when the camera failed. Software problem? Hardware issue? I have no idea, I’m not a tech geek. But when it came time to get it looked at, neither Future Shop (sorry, not under our warranty) or Simply Computing (sorry, here’s a number for you) could help [...]
Posted in My Reviews Tags: Apple, Apple Store, customer service, future shop, IPad, IPhone, Macintosh, Richmond Centre 1 Comment »Customer Service Jekyll & Hyde: The Sears Conundrum
September 14th, 2011 Russel It’s been a while since I’ve done a review. Not that there weren’t experiences I didn’t think were worth sharing…I just wasn’t inspired. Considered me inspired. I’ve had a guest post on The Upsell before but never have I reviewed Sears myself. I recently bought a condo and, since the first thing you do when [...]
Posted in My Reviews Tags: Business, customer service, Sears, Sears Delivery, Social media, Twitter, upsell 7 Comments »Your Mission, If You Choose to Accept It: Great Customer Service is Doing What You Promise
August 6th, 2011 Russel If any one of my friends made a promise to me, and broke it…they probably wouldn’t be my friend for much longer. Whether it be a verbal or written (usually email) contract, there’s something understood in a promise made. It will happen. And if it doesn’t? It’s a betrayal, pure and simple. It might be [...]
Posted in My Tips Tags: Business, Coffee, customer, Customer Management, customer service, Starbucks 1 Comment »Tales of Customer Service: Highs and Lows of a Week
May 18th, 2011 Russel We encounter customer service every day in many different ways. From the gas station to the coffee shop, from the cable company call centre to the car dealership, the time we spend with businesses is usually more than we spend with our families. I decided to take a look at one week. One week of [...]
GEEK Squad: Customer Service is Using Your Ears First, Mouth Second
April 11th, 2011 Russel My parents have finally come to the realization they aren’t tech-savy. Not to say they aren’t very intelligent people, it’s just that technology has moved so quickly that you have to be paying attention daily, if not hourly, to be ahead of the curve. Even in the face of this, they decided to purchase a [...]
Posted in My Reviews Tags: Best Buy, customer service, Geek Squad, installation, phone service, technology No Comments »