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TwitterI met my friend Todd at one of the local pubs, Irish Times, just a few nights ago. I hadn’t been inside in months, not for any negative reason, there is just a lot of different places to eat in town. The night went really well. Our server (Alicia? Alisha? Something with an “A”) did [...]
Posts Tagged ‘customer’
Duck, Duck, Goose isn’t Good Customer Service
November 16th, 2010 
Russel 
Posted in My Reviews, My Tips 
Tags: Business, Business Services, consistency, customer, Customer experience, Customer Management, customer service, Irish Times, pub, service 
No Comments »RW & Co.: You Mean People Actually Talk to Each Other?
November 11th, 2010 Russel I recently purchased a fall jacket for myself (Yes, I’m a shopper) but the problem was they only had one colour…not the one I really wanted but not bad. What’s a boy to do? Well the salesperson at RW & Co. suggested I purchase the coat, have a think on it, and exchange for the [...]
Posted in My Reviews Tags: Business, Coat (clothing), Communication, customer, customer service, Education and Training, exchanges, returns, RW & Co., Shopping 2 Comments »QUALITY CHECK: Lending Money but Giving Service from a Mortgage Advisor
October 16th, 2010 Russel I do tend to lean towards eateries when discussing customer service but let’s be clear, great service is essential in every industry, whether for our customers, clients or employees. Sean Dhillon is a Mortgage Advisor with CIBC and the target of the latest edition of the Quality Check. 1) In one or two sentences, define [...]
Calling for the Death of B2C & B2B
August 26th, 2010 Russel Who are you selling to? Business to Business or Business to Customer are marketing terms to describe a company’s target market. Are they trying to get the attention of another organization or the interest of customers? I propose you do neither. Try H2H instead. Human to Human. When marketing your company, you’re speaking to another [...]
Posted in My Tips Tags: b2b, b2c, branding, Business, Business Services, connecting, Consulting, customer, engagement, Human, Marketing, Marketing and Advertising, service, Strategic, Target market No Comments »No. #1 of the Top Five Things Businesses Should Do to Piss Off Their Customers
July 25th, 2010 Russel DON’T LISTEN It’s so simple yet it’s not. Listen to your customer – every word, every inflection, and every bit of emotion. Listening is about understanding your customers’ concerns, noting their perceptions and being aware of their tone. Are they just being polite when really they’re frustrated? Are they shy or introverted where an “in [...]
Posted in My Tips Tags: Arts, BMO, Business, Business Services, customer, Customer Management, Customer Support, Home, Lead, Listen No Comments »No. #3 of the Top Five Things Businesses Should Do to Piss Off Their Customers
July 19th, 2010 Russel DON’T SMILE What ever you do, don’t look like you’re enjoying yourself. Don’t give any impression that you want to be there, helping me. Smiling is the single best way to connect with your customers. And yes, we can tell if you are smiling over the phone too. Every chance you get to interact with [...]
Pet Peeves Round 2 aka STOP IT ALREADY
December 9th, 2009 Russel I can’t believe I’ve been doing this blog for about four months already. In that time, I’ve reviewed ferries, restaurants, optometry clinics and pharmacies. In that time, I’ve received feedback from my readers and one response from a company. I have to give kudos to London Drugs for not only acknowledging my comments but also [...]
Posted in My Pet Peeves Tags: 15 per cent, customer, gratuity, My Pet Peeves, phone calls, quotes 2 Comments »London Drugs: Alone Among the Electronics
October 29th, 2009 Russel When I told people my next customer service blog would be on London Drugs, the most common question I received was, “which department?” So, to be fair, I will focus on that section of the store. Halloween is fast approaching and for my costumer (‘70s Adult Film Star), I thought it would be a nice [...]
Posted in My Reviews Tags: alone, customer, electronics, ignored, London Drugs, service, speakers, tip 4 Comments »Pet Peeves aka Those Things Those Places Should Stop Doing
September 30th, 2009 Russel In the past few blogs, I’ve reviewed a pub and an optometry clinic (check below) and it really had me thinking about things I hate when it comes to customer service. For every great experience, there’s eleven that weren’t. This week, I’d like to share two pet peeves of mine and I invite you to [...]
Good Service Can Come from Anywhere
September 23rd, 2009 Russel When I started this blog on customer service, I stressed that it wouldn’t be only about restaurants. So, tada! A review of the Inner Harbour Optometry Clinic. Didn’t see that one coming did you? The set up is really not much different than your average doctor’s office: a few scattered non-descript chairs against the walls, [...]
Posted in My Reviews Tags: Bay Centre, blind, contacts, customer, eyes, Inner Harbour, optometry, receptionist, service, Victoria 8 Comments »