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TwitterBelow is from Mike Vardy (reposted with permission) from his Eventualism website, the productivity alternative. It’s a sarcastic look at how to handle the dreaded “line up” at the customer service counter. A fun blog worth a repost. There is no better way to be Effing The Dog while shopping than to wait in some [...]
Posts Tagged ‘Education and Training’
The Line On Customer Service – Guest Post from Mike Vardy
August 12th, 2010 
Russel 
Posted in Guest Reviews, My Tips 
Tags: Associations, Business, Company, Consulting, Customer satisfaction, customer service, Education and Training, Website 
3 Comments »No. #2 of the Top Five Things Businesses Should Do to Piss Off Their Customers
July 22nd, 2010 Russel DON’T ACKNOWLEDGE ME Effort goes a long way. Customers are very, very patient and understanding if they feel like they’re shown some respect and recognition. How best to do that? Staff needs to make sure they show their customers that they know they are there. Even if you are busy, on the phone or with [...]
No. #4 of the Top Five Things Businesses Should Do to Piss Off Their Customers
July 15th, 2010 Russel DON’T LOOK AT ME I have actually had an experience at a bakery where I picked out what I wanted, told the staff which one, paid for it and left without a single gaze of the eyeballs. Hey, I’m not that bad looking. Make eye contact. It works on dates. It works in job interviews. [...]
THE TIP: Your Staff Is Your Brand
July 5th, 2010 Russel How can I build a relationship with a cold, uncaring brand? How can I leave with a good impression when I felt like I spoke with a machine or a checklist? I can’t. I can only connect with people. I like people because I am one. Your customer service reps ARE your brand. Yes, your [...]
Pet Peeves Round 3: Talk to Me with Courtesy, Not Like an Ex
May 13th, 2010 Russel Ding. Ding. Ding. Round three. Every few months or so, I like to do a “pet peeve recap” of some things that are really bothering me with customer service. I didn’t want to do one so soon but after a recent trip to Seattle, I felt I must. Honestly, it actually surprised me a bit. [...]