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TwitterThe new, bright and shiny QUALITY CHECK – Q&A FOR BUSINESS is courtesy of Renaat with WannaWafel, an authentic Belgian waffel house in Victoria B.C. Now I’m hungry. 1) What is your definition of bad customer service? Being approached, after having paid and served, without a word or expression makes me want to turn around and [...]
Posts Tagged ‘Human’
Getting Engaged Episode 3: The Importance of Being Human
August 29th, 2010 
Russel It’s week 3 and episode 3 for Getting Engaged. I have to say I’ve had to tell at least a few of my friends that it has nothing to do with matrimony. You make like it but you didn’t put a ring on it. (I am so old) No wedding, sorry. We’re focusing on engagement, [...]
Posted in Follow Ups 
Tags: Arts, b2b, b2c, Comedy, drama, Fan Pages, Friends, h2h, Human, Programs, Sitcoms, Television 
No Comments »Calling for the Death of B2C & B2B
August 26th, 2010 Russel Who are you selling to? Business to Business or Business to Customer are marketing terms to describe a company’s target market. Are they trying to get the attention of another organization or the interest of customers? I propose you do neither. Try H2H instead. Human to Human. When marketing your company, you’re speaking to another [...]
Posted in My Tips Tags: b2b, b2c, branding, Business, Business Services, connecting, Consulting, customer, engagement, Human, Marketing, Marketing and Advertising, service, Strategic, Target market No Comments »THE TIP: Your Staff Is Your Brand
July 5th, 2010 Russel How can I build a relationship with a cold, uncaring brand? How can I leave with a good impression when I felt like I spoke with a machine or a checklist? I can’t. I can only connect with people. I like people because I am one. Your customer service reps ARE your brand. Yes, your [...]