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TwitterI’ve always liked PIG BBQ Joint. I may not have gone to it often but I always enjoyed the “carnivore-to-go” feel at their little location in Victoria, B.C. So, when I heard they were moving to a new location, expanding their menu and adding booze to options…well, I was a lot of excited. I have [...]
Posts Tagged ‘service’
PIG: Don’t Punish the Newbie
December 13th, 2010 
Russel 
Posted in My Reviews 
Tags: attitude, bbq, BC, Booty Call, customer service, Food, personality, pig, pulled pork, service, Victoria 
1 Comment »Duck, Duck, Goose isn’t Good Customer Service
November 16th, 2010 Russel I met my friend Todd at one of the local pubs, Irish Times, just a few nights ago. I hadn’t been inside in months, not for any negative reason, there is just a lot of different places to eat in town. The night went really well. Our server (Alicia? Alisha? Something with an “A”) did [...]
Posted in My Reviews, My Tips Tags: Business, Business Services, consistency, customer, Customer experience, Customer Management, customer service, Irish Times, pub, service No Comments »The UpSOLD!: Mr. Lube, Change the Oil, Not the Service
September 3rd, 2010 Russel It’s been a while since I’ve had some customer service kudos I could share. Either it’s a sign people are afraid to guest blog (I’m not convinced) or many haven’t been truly “wowed” by any of their recent experiences. Thankfully, Cheryl DeWolfe (Twitter’s @victriviaqueen & @frugalvictoria) didn’t let a recent encounter go without highlighting the [...]
Calling for the Death of B2C & B2B
August 26th, 2010 Russel Who are you selling to? Business to Business or Business to Customer are marketing terms to describe a company’s target market. Are they trying to get the attention of another organization or the interest of customers? I propose you do neither. Try H2H instead. Human to Human. When marketing your company, you’re speaking to another [...]
Posted in My Tips Tags: b2b, b2c, branding, Business, Business Services, connecting, Consulting, customer, engagement, Human, Marketing, Marketing and Advertising, service, Strategic, Target market No Comments »The Brick: Given Space to Breathe…and to Buy
August 24th, 2010 Russel It’s that time again…moving. Hate, don’t enjoy it, not my thing. But as better opportunities come up, so do new places to live. Friends of mine bought a beautiful character home and offered their main floor as a new residency. Sadly, their home is a hell of a lot nicer than my furniture so I [...]
Posted in My Reviews Tags: Brick, Business, Business and Economy, Canada, Consumer Goods and Services, Furniture, Home and Garden, hover, pushy, service, Shopping, space 1 Comment »Shaw Cable: Efficient, not Perky
April 14th, 2010 Russel Sometimes in your life, you have to streamline. Seems to be my mantra these days. Do I need it or want it? The debt has added up over the years…school, travelling, questionable life decisions. One of things I didn’t think I could do without was my cable TV. I grew up on TV and still [...]
London Drugs: Alone Among the Electronics
October 29th, 2009 Russel When I told people my next customer service blog would be on London Drugs, the most common question I received was, “which department?” So, to be fair, I will focus on that section of the store. Halloween is fast approaching and for my costumer (‘70s Adult Film Star), I thought it would be a nice [...]
Posted in My Reviews Tags: alone, customer, electronics, ignored, London Drugs, service, speakers, tip 4 Comments »Pet Peeves aka Those Things Those Places Should Stop Doing
September 30th, 2009 Russel In the past few blogs, I’ve reviewed a pub and an optometry clinic (check below) and it really had me thinking about things I hate when it comes to customer service. For every great experience, there’s eleven that weren’t. This week, I’d like to share two pet peeves of mine and I invite you to [...]
Good Service Can Come from Anywhere
September 23rd, 2009 Russel When I started this blog on customer service, I stressed that it wouldn’t be only about restaurants. So, tada! A review of the Inner Harbour Optometry Clinic. Didn’t see that one coming did you? The set up is really not much different than your average doctor’s office: a few scattered non-descript chairs against the walls, [...]
Posted in My Reviews Tags: Bay Centre, blind, contacts, customer, eyes, Inner Harbour, optometry, receptionist, service, Victoria 8 Comments »Never There When You Need Them
September 15th, 2009 Russel I’m a sucker for wings. OOooooh the sweet choice of honey garlic or whiskey bbq will get my brain salivating. So when my buddy Jason offered up a wing night at the Fernwood Pub, the answer was pretty much a lock. On a Wednesday night, the place was steady but not completely full. I noticed [...]