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TwitterCustomer service is an easy topic of conversation. Everyone has an opinion…of course it seems there’s more to complain about than praise. Many I’ve spoken with have stories to tell and, finally, one of them I’ve heard from for a while decided to step up and share hers. Below, a guest post from Ranjit Sundur. [...]
Posts Tagged ‘Shoppers Drug Mart’
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“Don’t Fake Sincerity,” He Asked Sincerely
August 31st, 2010 
Russel There’s the old line, “if you can’t be sincere, fake it.” Pretty please don’t. Customers can tell. I recently went to a Shoppers Drug Mart to buy some stationary. Once at the till, the cashier did all the usual things wrong: no eye contact, no smile, lack of interest. I was going to chalk it [...]