Ah when life was simple – “I want to cancel my phone service please.”…and then it’s cancelled. TADA! This is the request I found myself requiring after a few months on Vonage Canada. The phone reception was spotty at best. Every time I spoke with someone, I heard them fine but I broke up too much for…
Pizza Hut: Getting Mixed Signals
Sometimes you just want a pizza. You don’t want to cook. Chopping/Cutting/Dicing/Pouring seems a little too much effort. Let someone else do the work. You’ve got money so enjoy spending it. And even in a brief exchange like ordering a large Hawaiian from Pizza Hut brings with it another customer service encounter… The Order: Last weekend, a…
The Office: My Server, Not My Buddy
The Office (Restaurant + Lounge) at the Dalton Hotel has the distinction of being the 3000th eatery in that location. Each time the restaurant has tried to distinguish itself and each time unfortunately failed. Victoria is a pretty hard market for new restaurants. When a restaurant isn’t doing so well, you would think a certain level of…
Milestones: Divided Does Not Mean Conquered
It’s the New Year and new customer service experiences. To kick off 2010, my friend has written the following guest blog regarding her recent experience at Milestone’s in Victoria. A birthday meal for a co-worker is usually a reason for celebration, and that it should be; another year older (….ahem, wiser) and a great excuse for a…
Pet Peeves Round 2 aka STOP IT ALREADY
I can’t believe I’ve been doing this blog for about four months already. In that time, I’ve reviewed ferries, restaurants, optometry clinics and pharmacies. In that time, I’ve received feedback from my readers and one response from a company. I have to give kudos to London Drugs for not only acknowledging my comments but also working to…
The Clipper Ferry: Slow Boat to Seattle…and Back to Victoria
Fifty bucks round trip. Pretty much the only thing I needed to hear to get the hell out of town and get my butt to Seattle. I’ve long had the travel bug but I don’t get to indulge in the big trips like I use to so I really relish the small ones. Plus, I’d never taken…