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  • Tag Archives: online reviews

online reviews Articles

online ratings google yelp facebook

How to Answer an Angry One Star Review

Online Reviews. Google, Yelp, TripAdvisor, Facebook, Local Search Directories like City Search…there are lots of opportunities for your customers to share their first, 3rd or last impression of your business. These can be extremely helpful for a few reasons: Correct misinformation. Demonstrate you’re listening and you care Find out and address issues before they become ISSUES Mend…

Russel Lolacher
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urban spoon customer feedback

UrbanSpoon: When Talking Back is a Good Thing

Social media has been the biggest customer service game-changer in recent memory. Now, anyone can get on a computer and share their feelings, both good and bad (but it’s usually because it’s bad). Who cares? If you’re a business, you should. Depending on who that person is, that information can influence a lot of people and your…

Russel Lolacher
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On Instagram

  • Theres power in knowing your brand and customers well Once
    3 months ago by theupsell There’s power in knowing your brand and customers well. Once you know that, you know how to communicate with them, even if it’s got some edge. . . .  #customerexperience   #branding   #brand   #cx   #signage   #signs   #customer   #salon   #beautysalon   #communication   #customercommunication   #community   #customers   #messaging   #selfawareness 

ICYMI

  • great staff make a vacation

    Customer Service is Won and Lost by People, not Protocol

    May 19, 2012
    No Comment
  • swearing customers

    Stop Fearing Your F#*&ing Customers

    November 30, 2014
    1 Comment
  • customer relationships

    Why You Need to Treat Your Business Relationships Personally

    September 4, 2017
    1 Comment

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