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  • Tag Archives: retention

retention Articles

fixing a bad customer experience

How to Remove a Bad Customer Service Tattoo

How can a business who has completely, though unintentionally, disappointed their customer, turn it around? It can happen. A bad experience can be permanent mark on a customer’s perception of a brand. It’s not always easy and it’s not always obvious to fix things, but it is possible. And a popular tattoo parlour in Bali pulled it…

Russel Lolacher
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On Instagram

  • Theres power in knowing your brand and customers well Once
    3 months ago by theupsell There’s power in knowing your brand and customers well. Once you know that, you know how to communicate with them, even if it’s got some edge. . . .  #customerexperience   #branding   #brand   #cx   #signage   #signs   #customer   #salon   #beautysalon   #communication   #customercommunication   #community   #customers   #messaging   #selfawareness 

ICYMI

  • Nautical Nellies: Shipwreck Averted…by a Hair

    August 5, 2010
    No Comment
  • urban spoon customer feedback

    UrbanSpoon: When Talking Back is a Good Thing

    March 13, 2013
    2 Comments
  • optometry clinic customer service

    Good Service Can Come from Anywhere

    September 23, 2009
    8 Comments

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