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victoria BC Articles

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How to Answer an Angry One Star Review

Online Reviews. Google, Yelp, TripAdvisor, Facebook, Local Search Directories like City Search…there are lots of opportunities for your customers to share their first, 3rd or last impression of your business. These can be extremely helpful for a few reasons: Correct misinformation. Demonstrate you’re listening and you care Find out and address issues before they become ISSUES Mend…

Russel Lolacher
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On Instagram

  • Theres power in knowing your brand and customers well Once
    1 month ago by theupsell There’s power in knowing your brand and customers well. Once you know that, you know how to communicate with them, even if it’s got some edge. . . .  #customerexperience   #branding   #brand   #cx   #signage   #signs   #customer   #salon   #beautysalon   #communication   #customercommunication   #community   #customers   #messaging   #selfawareness 

ICYMI

  • ways to fight stress

    Upsell Yourself: How to Fight Stress, and Win

    July 26, 2015
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  • ALDO vs. The Bay: Who’s Putting Their Best Foot Forward?

    April 22, 2010
    15 Comments
  • #custserv cost

    Paying More for Better Customer Service, Are You Sure?

    March 6, 2013
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