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victoria BC Articles

online ratings google yelp facebook

How to Answer an Angry One Star Review

Online Reviews. Google, Yelp, TripAdvisor, Facebook, Local Search Directories like City Search…there are lots of opportunities for your customers to share their first, 3rd or last impression of your business. These can be extremely helpful for a few reasons: Correct misinformation. Demonstrate you’re listening and you care Find out and address issues before they become ISSUES Mend…

Russel Lolacher
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On Instagram

  • Theres power in knowing your brand and customers well Once
    6 months ago by theupsell There’s power in knowing your brand and customers well. Once you know that, you know how to communicate with them, even if it’s got some edge. . . .  #customerexperience   #branding   #brand   #cx   #signage   #signs   #customer   #salon   #beautysalon   #communication   #customercommunication   #community   #customers   #messaging   #selfawareness 

ICYMI

  • unmarketing social media camp

    Getting Ungaged? Unmarketing and Others Define Engagment at Social Media Camp

    October 5, 2010
    No Comment
  • Future Shop customer service

    FUTURE SHOP: A Story of Customer Service Effort

    September 16, 2013
    No Comment
  • customer service waiter

    Cheque Please! Great Waiters Make Great Social Media Gurus

    September 20, 2010
    2 Comments

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