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victoria BC Articles

online ratings google yelp facebook

How to Answer an Angry One Star Review

Online Reviews. Google, Yelp, TripAdvisor, Facebook, Local Search Directories like City Search…there are lots of opportunities for your customers to share their first, 3rd or last impression of your business. These can be extremely helpful for a few reasons: Correct misinformation. Demonstrate you’re listening and you care Find out and address issues before they become ISSUES Mend…

Russel Lolacher
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On Instagram

  • Theres power in knowing your brand and customers well Once
    3 months ago by theupsell There’s power in knowing your brand and customers well. Once you know that, you know how to communicate with them, even if it’s got some edge. . . .  #customerexperience   #branding   #brand   #cx   #signage   #signs   #customer   #salon   #beautysalon   #communication   #customercommunication   #community   #customers   #messaging   #selfawareness 

ICYMI

  • I Lend Money Sean Dhillon

    QUALITY CHECK: Lending Money but Giving Service from a Mortgage Advisor

    October 16, 2010
    No Comment
  • waiting for our restaurant cheque

    When Lying to Your Waiter Is OK…Unless They Believe You

    September 21, 2010
    4 Comments
  • travel agent customer service

    Travel Agent Customer Service is Not Created Equal

    August 18, 2012
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